Frequently Asked Questions

Need any assistance? Below are some of the Frequently asked questions.

The POA TANK (above-ground tanks) and the Loft Tank (in-house tanks) all come with a Limited Warranty of 10 years. Our Water tanks are of high quality, double layered, and have an expected lifespan of over 30 years if correct site preparation, installation and preservation is carried out. Read more
a) You can purchase Online
b) You can purchase from our Factory Outlets in Athi River, Ahero & Mombasa. Please use Google maps to reach us.
c) POATANK is available in leading Hardware stores in Kenya
d) You can reach us on our contact numbers; we look forward to assisting you with your enquiry.
The main factors when choosing the size of Tank are space available & your demand of water. The approximate dimensions for each tank have been indicated in the products page. For domestic use, you can use our Water usage Calculator as a guideline to calculate approximate usage based on number of persons in the household.
The height of our trucks is upto 5meters tall. Please ensure that there is sufficient space for our trucks to access your premises/delivery location and there are no obstacles e.g. small gates, inaccessible roads, low over hanging trees, power lines or cables. Our driver and turnboy will assist in offloading your tank. Additional assistance may be needed for larger tanks / product, please have extra abled persons to assist. When rolling the tank avoid sharp and rough surfaces so as to avoid damaging the tank. On receipt of the tank, please fill it with at least 2 to 3 inches of water to avoid it from blowing away.
No. We offer FREE DELIVERY to all major towns within Kenya (Terms & Conditions apply). For locations out of our delivery grid, you may be charged a reasonable transport charge. Please call us for any clarifications on the same.
The price does not include installation. Please refer to our Installation Guidelines for a basic understanding on the same. We highly recommend that you engage a professional for installation. Improper tank installation will void your warranty.
POATANK above-ground Cylindrical water storage tanks & Loft tanks come with a Limited Warranty of a period of Ten (10) years beginning from the date of purchase. This warranty is only applicable for black tanks. The warranty does not apply to coloured tanks & customized products. Please ask for a written Warranty Card during purchase of your tank. Please click here to refer to Warranty conditions
No. The warranty does not apply to coloured tanks & customized products. Warranty is applicable for Black Tanks only.
As for Coloured Tanks, the colour of your tank will fade faster and after a short period of time, it will not look the same as when you purchased it. Due to a Photodegradation, sunlight causes irreversible changes in the compounds and molecules that gave a material its colour. As a result of these changes, the material gradually loses the ability to specifically absorb (and reflect) different parts of the visible spectrum, creating a faded appearance.
All prices quoted are inclusive of Value Added Tax where applicable and at the rate applicable. The breakdown of the VAT will be shown on your purchase document.
Upon successful receipt of payment, you will be contacted by our Sales team which will give you further details on the same.

For any other clarifications/concerns not addressed above, please contact us, we will be more than happy to assist with your enquiry.